IMPORTANT NOTICE REGARDING MANDY’S FACIAL HAIR REMOVAL CREAM DUO
We have identified a problem in that the hair removal cream is separating. We want to emphasise that while this may make the product messy to use and potentially less effective, it remains completely safe for use.
We are so sorry to do this, but we have taken this decision due to this quality concern. We stand behind the quality of all Mandy’s products, and the quality of this batch is not up to scratch. You deserve better.
WHAT YOU NEED TO KNOW
- The issue is contained to a single batch of product
- Product Affected: Mandy’s Facial Hair Removal Cream Duo
- Batch number: BN 231000 74
- The issue: The cream is separating. This means it has an inconsistent texture that may affect the application and efficacy of the product.
- Safety: There are no safety concerns or risk of adverse reactions due to the separation issue.
- The batch number (BN number) is located on the flip side of the tube and on the carton.
WHAT TO DO
- Check the batch number on your pack of Mandy’s Facial Hair Removal Cream Duo
- If the batch number is a match to BN 231000 74, please claim your replacement pack of Mandy’s Facial Hair Removal Cream Duo
- Watch this short video to see more about the cream separation
APOLOGIES
We are so sorry for any inconvenience this has caused you, and thank you for your understanding and trust. We are dedicated to making this right and ensuring it does not happen again. Your safety and satisfaction are our top priority.
WHAT HAPPENED?
We have identified a production problem on one particular mixing vat. We are gathering more information to ensure that this does not happen again, and we’ll update this page as we learn more.
HOW TO CLAIM YOUR REPLACEMENT PACK
If you have bought a pack of this batch (BN 231000 74), please contact us now so we can replace it. If you have already used some of it, don’t worry; we will still replace it. You deserve the Mandy’s you know and love.
Please complete this form, and we will send you a replacement pack. Stock is available immediately, so we’ll send it to you via courier as soon as possible. If you have any questions or concerns, you can include them on the form, but if you’d prefer to talk to a human, please request this, and our Customer Care team will get back to you ASAP.
You can also reach us on Facebook and Instagram if you’d prefer to DM us there.
